SHIPPING
At UnBox Audio, we process and deliver your orders to ensure a smooth and timely experience.

• Delivery: We deliver across India using approved logistics providers.
• Processing Time: Orders are processed within 1-4 business days, with delivery typically taking an additional 4-5 days.
• Tracking: Tracking details will be shared once your order has been shipped.
• Address Details: Provide accurate address information, including landmarks and contact numbers, to ensure smooth delivery.

CANCELLATION AND RETURNS
We aim to provide clear and fair support to our customers with a returns and cancellation policy that protects both parties.
Cancellation:

• You may cancel your order for a full refund at any time before it is shipped.

Returns:

• If the product has already been shipped, you need to inform us of your intention to return within 7 days of delivery. All such returns will be subject to a 35% restocking and handling fee.
  

Damage in transit:

• Please inspect the package upon delivery and inform us within 12 hours if any physical damage is observed, accompanied by relevant photos. We will initiate an insurance claim and arrange a replacement, subject to insurer confirmation. If we are unable to replace the item within 45 days from the confirmation of damage, we will issue a full refund.

Defective Items:

• For new and open-box items, notify us within 7 days of delivery for a replacement. If a replacement is unavailable within 45 days, a full refund will be provided. Alternatively, you may opt for warranty repair.
• Pre-Owned Items are sold ‘as-is’ and returns are not accepted.

Note: For open-box and pre-owned items, we encourage pre-purchase inspections through an in-person visit or live-streaming.

General Guidelines:

• All return or cancellation requests must be made via email at connect@unboxaudio.in to ensure proper communication records. We will respond within 48 hours with further instructions.
• Items must be shipped back within 3 days of receiving our return instructions.
• Returned items must be packed in their original packaging, including manuals and accessories. If double-boxing or wooden crating was provided, these must also be used for return shipping. Improper packaging or damage during return shipment voids the return eligibility.
• The return facility will be void if the item has been misused, subjected to unstable power supply, speaker wire shorting or attempted to be serviced by unauthorized personnel.
• Refunds are processed within 7 business days of inspecting the returned item and approved refunds will be credited to your original payment method within 5–7 business days.

Warranty:

• Physical damage or unauthorized tampering voids the warranty.
• Retain your sales invoice for warranty claims.
• Shipping costs for items sent to UnBox Audio for servicing or warranty repairs will be borne by the customer. Return shipping costs for repaired or replaced items will be covered by UnBox Audio.